Care standards
Our care standards
Safe, high-quality care is not optional. Here is how we make sure the people we support, and their families, can rely on us.
RegulationWe are registered with the Care Inspectorate, which regulates care services in Scotland: care at home CS2025000529 and housing support CS2025000528. We work to the Health and Social Care Standards.
Policies and proceduresClear policies cover care planning, staff training, health and safety, safeguarding and more, and are reviewed to stay in line with regulatory requirements.
Training and qualificationsOur carers complete training before they start and continue to develop their skills, so care stays safe and up to date.
Quality assuranceRegular audits, spot checks and care plan reviews help us keep standards high and keep improving.
Rights and dignityPeople’s rights, privacy and dignity come first. Our practice is inclusive and respectful of every person’s background and choices.
Concerns and complaintsIf something is not right, tell us. We respond openly and quickly. You can also contact the Care Inspectorate at any time.
Health and safetyInfection control, safe moving and handling, and planning for emergencies are part of every care package.
Data protectionWe handle personal information in line with UK data protection law and keep care records secure and confidential.
Let’s talk about what would help.
Tell us a little about the situation. Someone from our team will call you back, usually the same working day. The first conversation is free, with no obligation.
Office Monday to Friday, 9am to 5.30pm. On call at weekends.