FAQs
Home care questions, answered
Straight answers to the questions families ask us most. If yours is not here, just ask.
Are you registered with the Care Inspectorate?
Yes. Our care at home service is registered as CS2025000529 and our housing support service as CS2025000528.
What hours can carers visit?
Care at home visits run from 8am to 10pm, Monday to Sunday. Live-in care is available 24 hours a day, 7 days a week.
Which areas do you cover?
Livingston, Bathgate, Linlithgow, Broxburn, Whitburn, Armadale, Uphall, Winchburgh and west Edinburgh. Send us a postcode if you are unsure.
Is the first conversation free?
Yes. There is no commitment, pressure or obligation.
Can I reach you outside office hours?
The office is open Monday to Friday, 9am to 5.30pm, and we are on call at weekends. You can send a WhatsApp message at any time.
How quickly can care start?
Get in touch and we will tell you honestly how soon we can start in your area. The first conversation is free.
Do you offer live-in care?
Yes. A live-in carer stays in the home and provides support and company 24 hours a day, 7 days a week.
Is personal care free in Scotland?
In Scotland, personal care is free for adults assessed by their local council as needing it. Our guide to free personal care explains how it works.
Can we use Self-directed Support?
Many people arrange care through Self-directed Support. Talk to us about your situation and see our guide to the four options.
Will we have the same carers?
We aim for a small, consistent team for each client, so the people visiting become familiar faces.
How do I raise a concern?
Call the office or email us and a manager will respond. You can also contact the Care Inspectorate, which regulates care services in Scotland.
Let’s talk about what would help.
Tell us a little about the situation. Someone from our team will call you back, usually the same working day. The first conversation is free, with no obligation.
Office Monday to Friday, 9am to 5.30pm. On call at weekends.